Amdocs is hiring Software Support Engineer for Gurgaon location
Recruitment of Software Support Engineer at Amdocs Gurgaon location
Eligibility: BE/B.Tech (CS/ IT/ IS/ ECE) from 2016/ 2017 batches
What will your job look like?
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within
optimal design specifications
You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative
techniques and the reuse of existing solutions.
You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality SLAs, etc
You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is
Engineering – Provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure that the product/solution performs within optimal design specifications. Adheres to change management processes. Ensures that the solution is maintainable, scalable and supportable. Designs, develops and
maintains tools/automation to assist in troubleshooting, debugging and support. Uses knowledge of the product/solution/production and available technologies to influence the direction and evolution of the product/solution.
Investigation – Investigates, debugs and reproduces issues, provides fixes and workarounds, and verifies changes to ensure continued operability of the software solution. Highlights and assists in mitigating risks from technical aspects. Responsible for handling escalations from SW Support Engineers.
Analysis – Analyzes production issues from the business and application/code perspective and outlines corrective actions. Performs impact assessment of the production issues and contributes to the Root Cause Analysis of critical issues. Responsible for handling escalations from SW Support Engineers.
Team Work and Collaboration – Works as a technical focal point with other teams to resolve cross product/solution issues.
Technical Ownership – Assumes ownership and accountability of specific modules within an application and provides technical support and guidance in problem resolution for critical/ complex issues.
Innovation and Continuous Improvement – Brings continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. Applies automation to minimize complexity, reduce time to response, etc.
How to Apply:
Interested candidates can apply through online
Job ID: 53490