Recruitment of Technical Support Engineer at Bentley for Pune location

About Bentley:
At its core, Bentley Systems is a software development company that supports the professional needs of those responsible for creating and managing the world’s infrastructure, including roadways, bridges, airports, skyscrapers, industrial and power plants as well as utility networks. Bentley delivers solutions for the entire lifecycle of the infrastructure asset, tailored to the needs of the various professions – the engineers, architects, planners, contractors, fabricators, IT managers, operators and maintenance engineers – who will work on and work with that asset over its lifetime. Comprised of integrated applications and services built on an open platform, each solution is designed to ensure that information flows between workflow processes and project team members to enable interoperability and collaboration.

Eligibility:
BE,BTech from 2016-2017 batches.

Job Description:
Ability to analyze complex technical problems.
Technology savvy.
Tactful and patient with users.
Excellent English and strong communication skills required. Business-western fashion preferred.
Knowledge of databases (SQL Server or Oracle), Programming skills is an asset.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing and presenting findings.
Strong knowledge of and experience with reporting packages (Business Objects etc.) an asset.

Responsibilities:
Assisting users with the phone, email, ticketing system and web portal.
Writing technical articles on the Bentley Communities site informing users on specific technical topics.
Contribute to software testing from time to time, assist the Development teams to manage Defects and User Enhancement requests.
Detailing defects and enhancements identified by our users for the development team while identifying a workaround.
Primary help desk to support day to day project and Managed Services tasks and issues.
Maintaining the software of Bentley MANAGEservices and Success Plan users so reducing the Administrative burden on the user

Location: Pune.

Salary: Best in Industry.

How to apply:

Interested candidates can apply Online

Click here to apply Online