Recruitment of Technical Support Engineer at Bentley Systems for Pune location

About Bentley Systems:
Bentley Systems is a software development company that supports the professional needs of those responsible for creating and managing the world’s infrastructure, including roadways, bridges, airports, skyscrapers, industrial and power plants as well as utility networks. Bentley delivers solutions for the entire lifecycle of the infrastructure asset, tailored to the needs of the various professions – the engineers, architects, planners, contractors, fabricators, IT managers, operators and maintenance engineers – who will work on and work with that asset over its lifetime. Comprised of integrated applications and services built on an open platform, each solution is designed to ensure that information flows between workflow processes and project team members to enable interoperability and collaboration.

Any Graduates (CI, ST) from 2013-2017 batches.

Job Description:
Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone, and web-portal.
Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
Troubleshoot the users’ support request using the available tools and resources while following the appropriate processes and procedures.
Advise and train users regarding the product’s proper use and address specific user issues.
Act as liaison between user and development support.
Provide proper diagnosis and resolution to the user.
Keep accurate notes and details on user support requests.
Communicate with staff members regarding current/ongoing issues.
Document software problem defects for review and corrective action.
Meet with internal Bentley teams to provide the users perspective on our products and services.
Should participate & contribute in writing blogs, wiki’s, Tech articles on company’s portal.

Skills Required:
Must have 2-4 years of professional reinforced concrete design and/or detailing project experience.
Must have 2-4 years of experience in drawing production of reinforced concrete projects.
The successful candidate will be able to show and discuss structural reinforced concrete drawings and bar schedules from recent projects.
MUST HAVE experience of working on CAD products. E.g. 2D Drafting/Detailing and 3D Modeling.
Very Good English.
Possess excellent written and verbal communication skills.
A motivated self-starter with the ability to work independently.

Location: Pune.

Salary: Best in Industry.

How to apply:

Interested candidates can apply Online

Click here to apply Online