Capgemini is Hiring Service Desk Analysis for Bangalore location
Recruitment of Service Desk Analysis at Capgemini Bangalore location
Capgemini SE, branded as Capgemini, is a French multinational information technology consulting corporation headquartered in Paris, France.
Any Graduate from 2016/ 2017 batches
Must have updated back-end of the knowledge base of most common desktop level issues faced by users that enable users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Candidate with knowledge on BMC remedy will be preferred.
Roles & Responsibilities:
Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that
the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Primary skill(must have)
Strong communication & analytical skills & good team player
Good to have ITIL V3 certified
How to Apply:
Interested candidates should apply through online.