Recruitment of Associate System Engineer at CGI Bangalore location

About CGI:
CGI Group Inc., more commonly known as CGI, is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada.

Any Graduate from 2016/ 2017 batches
Experience required: 0.5 years – 2 years
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems, and networks

Position Description:

The Level 1 Service Desk Technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Your future duties and responsibilities:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes, and updates.
Adhere to work schedules, attendance and leave policies.
Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

Location: Bangalore

Salary: Attractive

Shifts: Rotational

How to apply:

Interested candidates need to apply through online.

Job ID: J0617-1029

Click here to apply now