Recruitment of Support Engineer at CloudMagic for Bangalore location

About CloudMagic:
Newton is an email management application for iOS, Android, Chrome OS and macOS developed by CloudMagic, Inc. The application is known for its searching capabilities, cross-platform abilities and user interface. It has been referred to as an email client better than Gmail’s native app. Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the United States, Europe, and Asia. Our offices are located in Palo Alto and Bangalore, and we’re Incubated at Webyog, Inc., a leading provider of data management tools for millions globally.

BE/ B.Tech, MCA, ME/ M.Tech, MS from 2016-2017 batches.

Job Description:
Willingness to work in night shifts.
Good pH score and academic record

Troubleshooting and resolving all technical & non-technical issues related to our products
Work closely with Engineering and Sales teams
Help the development team in prioritizing the feature requests based on customer feedback
Resolving queries on various platforms
Handle escalations for post-installation issues
Creating FAQ and documentation related to product training and support

Skills Required:
0-2 years of experience in Customer facing role
Knowledge of email app.
Must be customer-focused, and willing to do whatever it takes to resolve customer issues
Good communication skills
Quick learner, self-motivated and directed, with keen attention to detail
Team player
A social media aficionado
Willingness to work in the night shift (US shift)

Location: Bangalore.

Salary: Best in Industry.

How to apply:

Interested candidates can apply Online

Click here to apply Online