Dell jobs for Technical Support in Gurgaon

About Dell:
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Eligibility:
Any Graduates from 2014-2017 batches.

Job Description:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Responsibilities:
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers in diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance with standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires the strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Skills Required:
0 to 3 years of relevant work experience required.
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.

Location: Gurgaon

Salary: Best in Industry.

How to apply:

If you are eligible please walk-in for the interview from 24th January 2018 to 25th January 2018.

Time: 12:00 pm.

Venue:-
Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector – 43,
Gurgaon – 122002

Contact Person: Ellora Dutta