Recruitment of Project Trainee at IBM for Hyderabad, Gurgaon, Noida locations

About IBM:
International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware, and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications, and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

BE/ B.Tech from 2015-2017 batches.

Job Description:
As a Technical Support Associate, you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end users
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem on a timely basis

Skills required:
0 to 2 Years relevant technical experience.
Fluency in English
Proven communication skills
Knowledge in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurement

Location: Hyderabad, Gurgaon, Noida.

Salary: Best in Industry.

How to apply:

Interested candidates can apply Online

Hyderabad: Click Here

Gurgaon: Click Here

Noida: Click Here