Informatica is hiring Associate Software Engineer for Bangalore location.
Recruitment of Associate Software Engineer at Informatica Bangalore location.
Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world-class technical support to ensure successful implementation of their business solutions using Informatica’s products. For the eleventh consecutive year, Informatica has received top marks and ranked #1 in customer loyalty in the 2015 Data Integration Customer Satisfaction survey conducted by independent research firm TNS.
Eligibility: BE/ B. Tech/ ME/ M.Tech (CS/ IT),MCA from 2016 and 2017 batches
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through training and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux
Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
Must possess critical thinking, problem-solving, and decision-making skills.
Excellent interpersonal and collaborative skills.
Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage
Experience/Familiarity with Kerberos concepts and authentication.
Salary: CTC per year – Rs.6,22, 000 + Night Shift allowances of Rs.1,40,000.
How to apply:
Interested candidates can apply through online