Recruitment of IT Manager at Piramal for Gurgaon locations

About Piramal:
The Piramal Group is a diversified conglomerate with operations in over 30 countries and brand-presence across 100 markets around the world. Since the late 1980s, the Piramal Group has evolved from a textile-centric business to a diversified organization, which operates across sectors such as healthcare, life sciences, healthcare information management, financial services, specialty glass packaging and real estate. As a Group, we have consistently identified opportunities ahead of the curve, even when market situations suggest the opposite. We invested in the domestic formulations business when others were focused on growing international generics. Our persistence paid off when a deal with Abbott in 2010 valued our business at USD 3.72 billion, an unprecedented 9x sales and 30x EBITDA. The Group has identified financial services as the key growth driver and has developed significant expertise across asset classes and sectors. The financial services arm, Piramal Capital, includes two entities – Piramal Fund Management Pvt. Ltd. (PFMPL) and the Structured Finance Group (SFG) each targeting a sector of national and economic significance i.e. real estate and infrastructure. It also includes Piramal Finance Ltd., which is registered as an NBFC.

BE/BTech, BCA, MCA from 2015-2017 batches.

Job Description:
The Application Support Analyst within the PFM- Wholesale (RE & Non-RE) team is responsible for technical support of production application. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to internal/external stakeholders. In addition to driving resolution of day to day issues, and major incidents and outages to resolutions, the Application Support Analyst will work hand-in-hand with application development, infrastructure, and implementation teams.

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
Able to provide and conduct training to end user’s and new joiner’s for various projects at the respective location.
Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with both the Business Users and Technical staff.
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Demonstrate creativity, innovation, and high performance.

Skills Required:
Experience in Operations/Production support.
Experience working in financial services industry supporting mission-critical applications.
Should have a good exposure on providing production Support to ERP solutions
Exhibits problem-solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
Excellent written and oral communication skills – ability to communicate with business users, associates, and vendors
Excellent interpersonal skills, highly organized, strong follow-up and follow-through skills with excellent attention to detail
Strong organizational and time management skills
Knowledge of Functional and Automation Testing is a plus
Hands-on experience in data analysis/ SQL is a plus

Location: Gurgaon.

Salary: Best in Industry.

How to apply:

Interested candidates can apply Online

Click here to apply Online