Recruitment of Support Executive at Spider Software for Ludhiana locations

About Spider Software:
Spider Software Pvt Ltd
The company operates in the niche market of Brokers, Day Traders and High NetworthInvestors in Stock Market. The company is the only Indian company to be the vendors of BSE and NSE real-time stock prices. The company has developed high-quality software to enable its clients to take their trading decisions.The company has a successful track record for the past 5 years and has 1000+ clients spread all over the country.

Any Graduates from 2016-2017 batches.

Job Description:
Research and identify solutions to stock market issues.
Diagnose and troubleshoot technical issues, including the installation of software.
Ask Clients targeted questions to quickly understand the root of the problem.
Track stock market issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email, chat or face to face until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to clients.
Refer to internal database or external resources to provide accurate solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Responsible for giving the Real-Time Technical Analysis Software training (via phone, email, chat or face to face).
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients

Skills Required:
Good communication required.
Fair knowledge in Computers/Technology.
Candidate should be a graduate (Compulsory).
Good knowledge of the stock market will be an added advantage.
Only Male candidate can apply.
Freshers are also welcome to apply.

Location: Ludhiana.

Salary: Best in Industry.

How to apply:

Interested candidates can email your updated CV to