Recruitment of Graduate Trainee Engineer at Zscaler Chandigarh location.

About Zscaler:
Zscaler is one of the most exciting technology companies around. Our mission is simple – it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market – security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler – including amazing brands like General Electric, Nestle, NBC, and NATO – and more than 13 million people across more than 200 countries are protected by our systems every single day.

Eligibility: B. Tech Computer Science, Information technology

Job Description:
Provide first line phone/email consultation to customers by independently handling simple security/network problems.
Participate in a 24×7 Support Operation.
Interface with senior engineers and assist the customer with testing or troubleshooting.
Escalate issues in a timely manner and focus on Customer satisfaction.
Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
Assist in developing on-going training programs for the department.
Monitors and tracks issues to ensure accurate resolution

Skills Required:
Operating systems knowledge such as Linux, Unix, and Free BSD is preferred.
Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred.
Knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
Knowledge on below topics will be an added advantage:
Network Protocol Analyzers (tcpdump, Wireshark)
Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS.
Authentication systems such as LDAP, MS AD etc
VPN technologies such as IPSec and VPN clients.
Scripting knowledge (SHELL, Python, Perl) would be appreciated.

Location: Chandigarh

Salary: Best in Industry

How to apply:

Interested candidates can apply through online.

Click here to apply Online